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frequently asked questions

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Drop us an e-mail, give us a call or come say hi and share a piece of chocolate with us at our office! Contact

most faq's

Why are your bars unequally divided?

To us it doesn't make sense for chocolate bars to be divided into chunks of equal sizes when there is so much inequality in the chocolate industry! The unevenly sized chunks of our 6oz bars are a palatable way of reminding our choco friends that the profits in the chocolate industry are unfairly divided.

And in case you haven't noticed, the bottom of our bars represents the Equator. The chunks above are the Gulf of Guinea. From left to right you have Ivory Coast, Ghana, Togo and Benin (terribly politically incorrect, we know, but we had to combine them to create enough space for a hazelnut), Nigeria and part of Cameroon.

How do I create a resell account?

Click here to register and create an account for our chocoshop. Here you can choose whether you're a reseller or a consumer. 

If you need help creating an account, please use our contact form to send us an email, or call the choco phone on +1 503 388 5990. We're happy to help you out!

Where’s my order?

Yes, it can't get to you fast enough, we know! 

We use UPS ground to ship your orders Monday through Friday. Depending on your location in the US, delivery varies between 2 to 5 business days. 

If you really can't wait a moment longer, send an email to mailus@tonyschocolonely.com noting your order number, or call the choco phone: +1 503 388 5990. Your order number is on the email confirmation we sent you. You can also find it in the 'my orders' section of your account. 

So who is this Tony anyway? And what’s up with the Chocolonely?

Tony is the English equivalent of the Dutch name Teun, and Teun van de Keuken is our founder. Teun is a Dutch TV journalist who kicked off the crusade against (child) slavery within the chocolate industry on the consumer report TV show Keuringsdienst van Waarde. Teun was shocked when he read that slavery still existed in the cocoa sector. He tried to discuss the problem with the large chocolate makers, but they completely ignored him. He stepped up and took action. Teun decided to lead by example and make 5,000 Fairtrade chocolate bars himself. Tony’s Chocolonely was born.

And because he felt like he was the only guy in the chocolate industry that cared about eradicating slavery from the industry, he named his chocolate “Chocolonely”. Get it? The chocolate industry was a lonely place for 100% slave free crusaders!

General

So who is this Tony anyway? And what’s up with the Chocolonely?

Tony is the English equivalent of the Dutch name Teun, and Teun van de Keuken is our founder. Teun is a Dutch TV journalist who kicked off the crusade against (child) slavery within the chocolate industry on the consumer report TV show Keuringsdienst van Waarde. Teun was shocked when he read that slavery still existed in the cocoa sector. He tried to discuss the problem with the large chocolate makers, but they completely ignored him. He stepped up and took action. Teun decided to lead by example and make 5,000 Fairtrade chocolate bars himself. Tony’s Chocolonely was born.

And because he felt like he was the only guy in the chocolate industry that cared about eradicating slavery from the industry, he named his chocolate “Chocolonely”. Get it? The chocolate industry was a lonely place for 100% slave free crusaders!

Do you also consider the environment?

Of course! We expect farmers to treat the environment with respect. And we actively encourage the farmers who supply our beans to implement more environmentally friendly production methods. The cooperatives we work with receive training. This helps minimize the use of pesticides and ensures appropriate and economical use of chemical fertilizer. Deforestation is strictly prohibited. Climate change is an increasingly important issue for Tony's, particularly since cocoa farmers are directly affected. Drought and extreme heat increase the likelihood of failed harvests and affect the quality of cocoa beans. Yet this is a trend that is expected to increase. At the moment, we offset our emissions through Justdiggit. We'll also be taking steps to reduce our emissions over the next few years. Ultimately, we want to ensure that whenever someone eats a bar of Tony's they're making a positive contribution to the environment.

In 2012, we also changed the wrappers on our bars. We now use uncoated, recycled FSC-certified paper. What?! Believe us, it's better for the environment. It means the wrappers on our bars are not coated with porcelain or kaolin. The paper is made from a mixture of recycled and FSC-certified paper. So, in a past life, the wrapper on your bar might have been the label on a jar of peanut butter or box of sprinkles! FSC stands for Forest Stewardship Council. Sounds impressive, doesn't it? And it is. It means the paper originates from sustainably managed forests. The foil we use contains as much recycled material as possible and we've also made it as thin as possible.

Why are your bars unequally divided?

To us it doesn't make sense for chocolate bars to be divided into chunks of equal sizes when there is so much inequality in the chocolate industry! The unevenly sized chunks of our 6oz bars are a palatable way of reminding our choco friends that the profits in the chocolate industry are unfairly divided.

And in case you haven't noticed, the bottom of our bars represents the Equator. The chunks above are the Gulf of Guinea. From left to right you have Ivory Coast, Ghana, Togo and Benin (terribly politically incorrect, we know, but we had to combine them to create enough space for a hazelnut), Nigeria and part of Cameroon.

What about all the other certification systems?

There are all kinds of labels on chocolate packaging. This is because there are several certification systems that operate under different names. There’s Fairtrade, UTZ Certified and Rainforest Alliance. All three work in more or less the same way. None of them allow illegal child labor and all insist on farming practices that respect the environment. They differ mainly in terms of their vision and history. Fairtrade believes that farmers are stronger when they join forces. So Fairtrade farmers must be united in a cooperative, which receives a fixed premium in addition to the farm gate price, because Fairtrade guarantees a good price. Rainforest Alliance works with independent farmers and places more emphasis on conservation of the environment. UTZ also works with independent farmers and focuses more specifically on the professionalization of the farmers and increasing productivity. Yet despite these different approaches, the certification requirements are very similar. All three systems address social factors (including child and forced labor) and economic and environmental development. As far as we're concerned, certification is simply a starting point. We believe it's necessary to do far more to create a fair supply chain. That's why we developed our 5 sourcing principles.

What type of paper do you use for your wrappers?

For the 6oz wrappers (that's all of our large bars) we use 100 g Cocoon Offset paper.

It's 100% recycled, uncoated offset paper with excellent whiteness (CIE 150). It's also FSC® Recycled and EU Ecolabel certified.

history

How did it all start?

Almost 11 years ago the Dutch investigative reporter Teun (Tony) van de Keuken launched an investigation about the use of slavery within the cocoa industry on the consumer report show 'Keuringsdienst van Waarde'. He was literally shocked to discover that most of the chocolate on supermarket shelves was harvested by slaves—worse, by child slaves. He decided to do something about it. He first approached some of the world’s largest chocolate makers, but they completely ignored him.

So he decided to roll up his sleeves and do it himself. He ate a couple of chocolate bars and then turned himself in to the authorities as a chocolate criminal. By eating chocolate, he was complicit in slavery. But the public prosecutor wouldn’t prosecute him. Teun didn’t give up and went looking for witnesses; victims of chocolate consumption. He found 4 boys who had worked as slaves on a cocoa farm in Ivory Coast. They provided evidence against Teun and the 2,136 other chocolate consumers who in the meantime had joined Teun in his stride. On November 29th 2005, still awaiting the judge’s decision, Teun decided to lead by example and make 5,000 Fairtrade chocolate bars. Tony’s Chocolonely was born.

The very first Fair Trade Tony’s Chocolonely bars hit the supermarket shelves in 2005. In 2006 we became legit by registering with the Chamber of Commerce. We’ve been high-flying ever since, but today our number one priority remains the same as it was on day 1: eradicating slavery from the global chocolate industry.



play!

Why did you change ‘on our way to 100% slave free’ to ‘together we make chocolate 100% slave free'’?

Our vision is a 100% slave free chocolate industry. Not just our chocolate, but all chocolate worldwide. We’ve been on the road towards slave free chocolate for almost 11 years now. We’ve been supported, encouraged and eaten. We’ve learned a lot, not the least how difficult it is to change the industry. After 12 years we’re still not there yet. Our chocolate is still not 100% slave free, and slave free chocolate is far from being normal.

We can’t do it alone. Alone we make slave free chocolate, but only together we make all chocolate 100% slave free. In the coming years our focus will be on creating a movement of friends who want to join us. We are actively looking for partners to follow our model and we want you to join us too. The more people choose slave free and share our story, the sooner slave free becomes the norm in chocolate. The choice is yours. Are you in?

ingredients

Why is your chocolate Fairtrade certified?

When Tony's began, Max Havelaar (that's Fairtrade Netherlands) was the only organization seeking to promote fair trade and better living conditions for cocoa farmers. To qualify for Fairtrade certification, production conditions must meet certain minimum social and environmental standards. Also, as a certification system, Fairtrade is most closely aligned with our mission, because it guarantees a minimum price and works with cooperatives. Having said this, as far as we're concerned, certification is simply a starting point: the first step on the way to a fair supply chain. We believe it's possible to do more. That's why we developed our 5 sourcing principles.

Where does your cocoa come from?

In 2012 we started buying our cocoa mass directly from cocoa farmers in West Africa. We're now working with 5 cocoa cooperatives: 1 in Ghana (ABOCFA) and 4 in Ivory Coast (Kapatchiva, ECAM, ECOJAD and SOCOOPACDI). All of these cooperatives benefit from our 5 sourcing principles

We want to create change in places where it is most needed, and always in a way that inspires the industry. That’s why we only work in West-Africa, where over 60% of world production is grown. The social problems are most prominent there and it’s also where the biggest choco-giants get their cocoa. If we can work fairly in Ghana and Ivory Coast, then the big companies can too!

Is your chocolate also organic?

We buy some of our beans from ABOCFA in Ghana, which is the first certified organic cooperative in West Africa. But we know that organic farming doesn't necessarily deliver a better income for farmers in West Africa. Organic farming is a skill. To be good at it, farmers have to be professional. They have to have a great deal of knowledge and they also have to be able to invest in their farms. This is far from the reality for most cocoa farmers. We support several organic initiatives, such as ABOCFA, but unfortunately it seems that organic farming does not guarantee a positive social impact. So for the moment we're not seeking to make our entire supply chain organic. That's why it doesn't say 'organic' on our wrappers. For us, social impact comes first. At the same time, we do what we can to protect the environment.

Do you have a sugar-free bar or one with a sugar substitute?

At the moment, we don't have any plans to produce a sugar-free Tony's bar or to produce one with a sugar substitute. Our mission is 100% slave free chocolate. To achieve this, we have to make the most amazing ethically produced chocolate, so we can help cocoa farmers create a better future for themselves and inspire other chocolate makers to follow our example. In other words, we want to change the mainstream chocolate industry. Sugar-free bars are still too much of a niche product. Producing one won't help the cocoa farmers. But this may not always be the case. We do our best to always be one step ahead.

chocoshop - general

Where can I find your privacy policy?

Please click here for our privacy policy.

What is your return policy?

All sales are final and we do not accept returns. If, however, you have a problem or are unsatisfied with your order in any way, please give us a call: +1 503 388 5990 or send us an e-mail: usorders@tonyschocolonely.com. We can make chocolate of (almost) anything!

Where can I find your terms and conditions?

Please click here for our our terms and conditions.

Can I add a personal message to my order?

Unfortunately, at the moment that’s not possible. 

I have a discount code. Where do I enter it?

Lucky you!

When you're done shopping, you'll see an overview of your order in your basket and during the checkout process. At the bottom, there's a box where you can enter your discount code. 

Can I order on account?

As a reseller you can, as a consumer you can't. 

If you have another question about our payment methods, please reach out to us at mailus@tonyschocolonely.com or call +1 (503) 388-5990.

chocoshop - my account

How do I create an account and how do I log in?

Click here to register and create an account for our chocoshop. 

If you need our help creating an account, please use our contact form to send us an email, or call the choco phone on +1 503 388 5990. We're happy to help you out!

Where can I find and change my account details?

To access your profile page you have to log in first, by clicking on the person icon in the top right of the screen. Once you're on your profile page, you can change your details, see your order history and saved addresses. 

If you have any other question, please use our contact form to send us an email, or call the choco phone on +1 503 388 5990. We're happy to help you out!

How do I create a resell account?

Click here to register and create an account for our chocoshop. Here you can choose whether you're a reseller or a consumer. 

If you need help creating an account, please use our contact form to send us an email, or call the choco phone on +1 503 388 5990. We're happy to help you out!

Where can I find my invoices?

If you order something from our chocoshop, we'll send you the invoice by email.

If you're missing an invoice or have a question about one, please use our contact form to send us an email, or call the choco phone on +1 503 388 5990. We're happy to help you out!

chocoshop - my order

I want to change or cancel my order. How do I do that?

Send an email to mailus@tonyschocolonely.com, or call +1 503 388 5990 and we'll see if it's still possible to change or cancel your order.

Where’s my order?

Yes, it can't get to you fast enough, we know! 

We use UPS ground to ship your orders Monday through Friday. Depending on your location in the US, delivery varies between 2 to 5 business days. 

If you really can't wait a moment longer, send an email to mailus@tonyschocolonely.com noting your order number, or call the choco phone: +1 503 388 5990. Your order number is on the email confirmation we sent you. You can also find it in the 'my orders' section of your account. 

I have a complaint about my order. What should I do?

Ouch! That's unfortunate. Use our contact form to send us an email, or call the choco phone on +1 503 388 5990. We'll be happy to help you find a solution!

chocoshop - shipping info

Do you ship to every state?

We ship only within the continental US; we do not ship to Alaska or Hawaii.

What is the delivery time?

Consumers

During the warmer summer months (that's now!), we use UPS Next-Day or Second-Day Air to ship your orders Monday through Wednesday. Orders placed Wednesday after 12:00pm through Sunday will ship the following Monday. Delivery time will take 1 to 2 business days.

During the cooler winter months, we use UPS Ground to ship your orders Monday through Friday. Depending on your location in the US, delivery varies between 2 to 5 business days.

 

Do you ship to PO Boxes?

We only deliver to physical street addresses; unfortunately we can't accept PO box #s.

What do you charge for shipping?

We apply the following shipping and handling costs during our current warm weather shipping season:

Consumers:

  To: Continental US
$65 + Under  $13.95
Over $65  FREE SHIPPING!

 

The shipping cost will apply automatically at checkout. 

Wholesale:

For wholesale customers other shipping costs apply. You will see the exact price during checkout. Shipping is free for orders over $180.

  To: Continental US
$180 + Under  costs vary
Over $180  FREE SHIPPING!

Any questions? Please give us a call: +1(503)388-5990 or send us an e-mail: mailus@tonyschocolonely.com. We can make chocolate out of (almost) anything!

Do you also ship abroad?

At the moment, our chocolate postman only delivers our bars within the US. We think it's important that you know exactly what's in our bars (the ingredients are listed in English...). And this way, we can also guarantee that your bars arrive when we say they will..

If you're a choco friend from Belgium, Sweden or Germany, please contact our local partners. They'll be happy to help!

Belgium
PAB Benelux: www.pabbenelux.com / pab@pabbenelux.com / +32 (0)15 28 14 00

Sweden:
Biofood: www.biofood.se / info@biofood.se / +46 (0)8 500 200 00

Germany
Best Brands: 


If you have questions about any other country, please send an email to: export@tonyschocolonely.com

Can I have items in my order delivered to different addresses?

No, unfortunately not. 

Our chocolate postman can only deliver bars and other things to one address per order.

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