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frequently asked questions

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You can call us, e-mail us, send us a letter, or pop on over. Contact

frequently asked questions

Why are your bars unevenly divided?

To us it doesn't make sense for chocolate bars to be divided into chunks of equal sizes when there is so much inequality in the chocolate industry! The unevenly sized chunks of our 180g bars are a nice way of reminding our choco friends that the profits in the chocolate industry are unfairly divided. Check out our handy video explanation here.

And in case you haven't noticed, the bottom of our bars represents the Equator. The chunks above are the Gulf of Guinea. Then from left to right you have Ivory Coast, Ghana, Togo and Benin (terribly politically incorrect, we know, but we had to combine them to create enough space for a hazelnut), Nigeria and part of Cameroon.

How do I create a retail account?

Click here to register and create an account for our Chocoshop. You can register as a reseller (if you want to sell Tony's to your customers), business (if you want to give chocolate to your staff for free) or a consumer. 

If you need help to create an account, please send us an email to mailuk@tonyschocolonely.com. We’ll be happy to help!

Where’s my order?

Yes, it can't get to you fast enough, we know! 

We ship orders from Monday to Friday. Depending on where you live in the UK, delivery varies from 1 to 5 business days. 

If you really can't wait a moment longer, send an email to mailuk@tonyschocolonely.com noting your order number. Your order number is on the confirmation email we sent you. You can also find it in the 'my orders' section of your account. 

So who is this Tony anyway? And what’s up with the Chocolonely?

Our company was founded by Teun van de Keuken, a Dutch journalist who launched the crusade against (child) slavery in the chocolate industry on the consumer watchdog show Keuringsdienst van Waarde. Tony is the English equivalent of Teun. Teun was shocked to discover that slavery still existed in the cocoa sector. He tried to discuss the problem with the large chocolate makers, but they ignored him. So he took action. He decided to lead by example and make 5,000 Fairtrade chocolate bars himself. Tony’s Chocolonely was born.

And because he felt as if he was the only person in the chocolate industry who cared about eradicating slavery, he named his chocolate ‘Chocolonely’. Make sense? The chocolate industry was a lonely place for those crusading for 100% slave free!

General

So who is this Tony anyway? And what’s up with the Chocolonely?

Our company was founded by Teun van de Keuken, a Dutch journalist who launched the crusade against (child) slavery in the chocolate industry on the consumer watchdog show Keuringsdienst van Waarde. Tony is the English equivalent of Teun. Teun was shocked to discover that slavery still existed in the cocoa sector. He tried to discuss the problem with the large chocolate makers, but they ignored him. So he took action. He decided to lead by example and make 5,000 Fairtrade chocolate bars himself. Tony’s Chocolonely was born.

And because he felt as if he was the only person in the chocolate industry who cared about eradicating slavery, he named his chocolate ‘Chocolonely’. Make sense? The chocolate industry was a lonely place for those crusading for 100% slave free!

Do you also consider the environment?

Of course! We expect farmers to treat the environment with respect. And we actively encourage the farmers who supply our beans to implement more environmentally friendly production methods. The cooperatives we work with receive training. This helps minimise the use of pesticides and ensures appropriate and economical use of chemical fertiliser. Deforestation is strictly prohibited. Climate change is an increasingly important issue for Tony's, particularly since cocoa farmers are directly affected. Drought and extreme heat increase the likelihood of failed harvests and affect the quality of the cocoa beans. Yet this is a trend that is expected to increase. At the moment, we offset our emissions through Justdiggit. We'll also be taking steps to reduce our emissions over the next few years. Ultimately, we want to ensure that whenever someone eats a bar of Tony's they're making a positive contribution to the environment.

In 2012 we also changed the wrappers on our bars. We now use uncoated, recycled FSC-certified paper. What?! Believe us, it's better for the environment. It means the wrappers on our bars are not coated with porcelain or kaolin. The paper is made from a mixture of recycled and FSC-certified paper. So, in a past life, the wrapper on your bar might have been the label on a jar of peanut butter or a box of chocolates! FSC stands for Forest Stewardship Council. Sounds impressive, doesn't it? And it is. It means the paper originates from sustainably managed forests. The foil we use contains as much recycled material as possible and we've also made it as thin as possible.

Why are your bars unevenly divided?

To us it doesn't make sense for chocolate bars to be divided into chunks of equal sizes when there is so much inequality in the chocolate industry! The unevenly sized chunks of our 180g bars are a nice way of reminding our choco friends that the profits in the chocolate industry are unfairly divided. Check out our handy video explanation here.

And in case you haven't noticed, the bottom of our bars represents the Equator. The chunks above are the Gulf of Guinea. Then from left to right you have Ivory Coast, Ghana, Togo and Benin (terribly politically incorrect, we know, but we had to combine them to create enough space for a hazelnut), Nigeria and part of Cameroon.

What about all the other certification systems?

There are all kinds of labels on chocolate packaging. This is because there are several certification systems that operate under different names. There’s Fairtrade, UTZ Certified and Rainforest Alliance. All three work in more or less the same way. None of them allow illegal child labour and all insist on farming practices that respect the environment. They differ mainly in terms of their vision and history. Fairtrade believes that farmers are stronger when they join forces. So Fairtrade farmers must be part of a cooperative. And the cooperative receives a fixed premium in addition to the farm gate price, because Fairtrade guarantees a good price. Rainforest Alliance works with independent farmers and places more emphasis on conservation of the environment. UTZ also works with independent farmers and focuses more specifically on promoting professionalisation and increasing productivity. Yet despite these different approaches, the certification requirements are very similar. All three systems address social factors (including child and forced labour) and economic and environmental development. As far as we're concerned, certification is simply a starting point. We believe it's necessary to do far more to create a fair supply chain. That's why we developed our 5 Principles of Cooperation.

What type of paper do you use for your wrappers?

For our 180g wrappers (that's all of our big bars) we use 100g Cocoon Offset paper.

It's 100% recycled, uncoated offset paper with excellent whiteness (CIE 150). It's also FSC® Recycled and EU Ecolabel certified.

history

How did it all start?

Almost 15 years ago, Dutch journalist Teun (Tony) van de Keuken started investigating the use of slavery in the cocoa industry for the consumer watchdog show Keuringsdienst van Waarde. He was shocked to discover that most of the chocolate on supermarket shelves was made from cocoa harvested by slaves — and worse still, by child slaves. He decided to take action. First he approached some of the world’s largest chocolate makers, but they ignored him.

So he rolled up his sleeves and started to raise awareness of the issue. He ate a couple of chocolate bars and turned himself in to the authorities as a chocolate criminal. By eating chocolate, he was complicit in slavery. But the public prosecutor wouldn’t prosecute him. Teun didn’t give up. He went looking for victims of chocolate consumption. He found 4 boys who had worked as slaves on a cocoa farm in Ivory Coast and asked them to act as witnesses. They provided evidence against Teun and the 2,136 other chocolate consumers who had since joined Teun in his campaign. On 29 November 2005, still awaiting the judge’s decision, Teun decided to lead by example and make 5,000 Fairtrade chocolate bars. Tony’s Chocolonely was born.

The very first Fairtrade Tony’s Chocolonely bars hit the supermarket shelves in 2005. In 2006 the company became legit by registering with the Chamber of Commerce. We’ve been flying high ever since, but our number one priority has always remained the same. We want to eradicate slavery from the global chocolate industry.



play!

Why did you change ‘on our way to 100% slave free’ to ‘together we make chocolate 100% slave free’?

Our vision is 100% slave free chocolate. Not just our chocolate, but all chocolate worldwide. For 13 years we’ve been striving to make chocolate 100% slave free. Along the way we have been supported, encouraged, challenged and eaten by many. We’ve learned a lot: especially how difficult it is to change the industry. After 14 years we’re not there yet. Our chocolate is still not 100% slave free, and slave-free chocolate is far from the norm.

We can’t do it alone. Alone we make slave-free chocolate, but only together will we make all chocolate 100% slave free. We’re now building a movement of friends who want to join us. We’re actively looking for partners to follow our model and we want you to join us. The more people who choose slave-free chocolate and share our story, the sooner slave free becomes the norm in chocolate. It's up to you! Will you join us?

ingredients

Why is your chocolate Fairtrade certified?

When Tony's began, Max Havelaar (that's Fairtrade Netherlands) was the only organisation seeking to promote fair trade and better living conditions for cocoa farmers. To qualify for Fairtrade certification, production conditions must meet certain minimum social and environmental standards. Also, as a certification system, Fairtrade is most closely aligned with our mission, because it guarantees farmers a minimum price for their cocoa, and works with cooperatives. Having said this, as far as we're concerned, certification is simply a starting point: the first step on the way to a fair supply chain. We believe it's possible to do more. That's why we developed our 5 Principles of Cooperation.

Where does your cocoa come from?

In 2012 we started buying our cocoa mass directly from cocoa farmers in West Africa. We're now working with 5 cocoa cooperatives: 1 in Ghana (ABOCFA) and 4 in Ivory Coast (Kapatchiva, ECAM, ECOJAD and SOCOOPACDI). All of these cooperatives benefit from our 5 Principles of Cooperation

We want to create change in places where it’s most needed, and always in a way that inspires the industry. That’s why we only work in West Africa, where over 60% of the world's cocoa is grown. This is where the social problems are most pronounced. It’s also where the chocolate giants get their cocoa. If we can implement fair business practices in Ghana and Ivory Coast, the big companies can do it too!

Is your chocolate also organic?

We buy some of our beans from ABOCFA in Ghana, which is the first certified organic cooperative in West Africa. But we know that organic farming doesn't necessarily deliver a better income for farmers in West Africa. Organic farming is a skill. To be good at it, farmers have to be professional. They have to have a great deal of knowledge and they also have to be able to invest in their farms. This is far from the reality for most cocoa farmers. We support several organic initiatives, such as ABOCFA, but unfortunately it seems that organic farming does not guarantee a positive social impact. So for the moment we're not seeking to make our entire supply chain organic. That's why it doesn't say 'organic' on our wrappers. For us, social impact comes first. At the same time, we do what we can to protect the environment.

Do you have a sugar-free bar or one with a sugar substitute?

At the moment we don't have any plans to produce a sugar-free Tony's bar or to produce one with a sugar substitute. Our mission is 100% slave- free chocolate. To achieve it, we have to make the most amazing ethically produced chocolate, so we can help cocoa farmers create a better future for themselves and inspire other chocolate makers to follow our example. In other words, we want to change the mainstream chocolate industry. Sugar-free bars are still too much of a niche product. Producing one won't help the cocoa farmers. But this may not always be the case. We do our best to always be one step ahead.

chocoshop - general

Where can I find your privacy policy?

Please click here for our privacy policy.

What’s your return policy?

We don’t accept returns. If, however, you have a problem or are unsatisfied with your order in any way, please send an email to mailuk@tonyschocolonely.com. We can turn (almost) anything into chocolate!

Where can I find your terms and conditions?

Please click here for our terms and conditions.

Can I add a personal message to my order?

No. Unfortunately, at the moment that’s not possible. 

I have a discount code. Where do I enter it?

Lucky you!

When you’ve finished shopping and during the checkout process, you'll see the items you have selected in your basket. At the bottom, there's a box where you can enter your discount code. 

Can I order on account?

No sorry, we don't offer this.

If you have another question about our payment methods, please send an email to mailuk@tonyschocolonely.com.

chocoshop - my account

How do I create an account and how do I log in?

Click here to register and create an account for our Chocoshop. 

If you need help to create an account, just send us an email and we'll be happy to help mailuk@tonyschocolonely.com.

Where can I find and change my account details?

To access your profile page, first log in by clicking on the person icon in the top right of the screen. Once you're on your profile page, you can change your details and view your past orders and saved addresses. 

If you have any other questions, send us an email to mailuk@tonyschocolonely.com. We’ll be happy to help!

How do I create a retail account?

Click here to register and create an account for our Chocoshop. You can register as a reseller (if you want to sell Tony's to your customers), business (if you want to give chocolate to your staff for free) or a consumer. 

If you need help to create an account, please send us an email to mailuk@tonyschocolonely.com. We’ll be happy to help!

Where can I find my invoices?

If you order something from our Chocoshop, we'll send you the invoice by email.

You can also find your invoice on your profile page. To access your profile page, first log in by clicking on the person icon in the top right of the screen. Once you're on your profile page, you can change your details and view your past orders, invoices and saved addresses. 

chocoshop - my order

I want to change or cancel my order. How do I do that?

Send an email to mailuk@tonyschocolonely.com, and we'll see if it's still possible to change or cancel your order.

Where’s my order?

Yes, it can't get to you fast enough, we know! 

We ship orders from Monday to Friday. Depending on where you live in the UK, delivery varies from 1 to 5 business days. 

If you really can't wait a moment longer, send an email to mailuk@tonyschocolonely.com noting your order number. Your order number is on the confirmation email we sent you. You can also find it in the 'my orders' section of your account. 

I have a complaint about my order. What should I do?

Ouch! We’re sorry to hear that. please send an email to mailuk@tonyschocolonely.com. We'll be happy to help you find a solution!

chocoshop - shipping info

What’s the delivery time?

Delivery time usually will take 1 to 2 business days, but can take up to 5 business days in some instances.

Do you ship to PO boxes?

No. We only deliver to physical street addresses. Unfortunately we don't accept PO box numbers.

What do you charge for shipping?

Our shipping and handling costs are as follows:

Consumers:

  To: UK mainland
£25 & under  £4.50
Over £25  Free

 

Shipping will automatically be applied at checkout. 

Wholesale:

  To: UK mainland
£150 & under  £4.50
Over £150  Free

Any questions? Please send an email to mailuk@tonyschocolonely.com. We can turn (almost) anything into chocolate!

Do you also ship abroad?

At the moment, our chocolate postman only delivers our bars within the UK. We think it's important that you know exactly what's in our bars (the ingredients are listed in English..). And this way, we can also guarantee that your bars arrive when we say they will..

If you have questions about another country, please send an email to export@tonyschocolonely.com.

Can I have items in my order delivered to different addresses?

No, unfortunately not. 

Our chocolate postman can only deliver bars and other items to one address per order.


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