as part of DPD’s commitment to deliver the same day and reduce CO2 emissions, they have changed the way they manage their deliveries.
what are the changes?
DPD will no longer leave a card if there is no response when they attempt first delivery and try again the following day. They will check that there are no instructions to leave in a safe place, with a neighbour etc. If there are no instructions, they will take the parcel to the closest of their DPD pick up shops.
customers will be notified by email or text where their parcel has been left. A pick up pass will be sent which will need to be shown for collection. Parcels are held for a maximum of 7 days after which they will be returned to us.
are there any exceptions to the new pick-up shop option?
- If the parcel is too big or heavy (2 longest sides are over 1.2m and weight is over 20k).
- If the parcels are for a business address.
- If DPD do not have an email or mobile number to send a notification to.
where are the pick-up shops located?
with this change in service, DPD have expanded their pick up shop network. There are now over 6,000 locations, including some post offices so that 98% of customers will never be more than 5 miles from a pick up shop.
DPD know this won’t suit everyone. Therefore the notification customers recieve from DPD when their order has been packed explains this process, giving customers an option if they don’t want their parcel left at a shop. In this, a customer can also change the delivery date, nominate a neighbour or leave in a safe place or put a delivery note on each order that will print on the label instructing the driver where to leave the parcel.
what can I do if I have an issue with my order?