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Frequently asked questions

Oh dear, we don't have a readymade answer to that!

you can call us, visit us, send us a letter or just come and take a peek through our windows. We like that. Contact

Very frequently asked questions

Do you have a Tony's presentation guide?

So cool you want to do a Tony's Talk at school! We're honored. Of course we'll help you. Check out our chocolate guide here. You can also check out our latest FAIR report, there's a lot of information in there. Check it out here. You'll let us know how it went right?

How do I create a business account?

We think it's awesome you wanna buy chocolate for your company. Who doesn't want to receive their very own personalized bar from their boss? Waaaay better than the standard bouquet or christmas gift basket!

You can create a business acccount on the 'corporate' page. You get some advantages:
1. immediate confirmation of your order, you won't have to wait on us to email you anymore!
2. You can save your designs and use them for repeat orders
3. You get a status overview of all your orders (including track & trace)
4. Overview of all your orders ever
5. Download your pdf invoices

Make sure to first log in with your (business) account before you place the order, so that you can order on account. High five!

Heeelp! My personalized bar is missing in the delivery. What to do?

That can be right! Our personalized bars are shipped from a different location than our regular chocolate bars, so they usually don't fall on the doormat at the same time. Of course, your personalized chocolate bar still needs to get its unique jacket on! We expect you to receive the personalized bar quickly, if not please let us know by sending an email to mijntony@tonyschocolonely.com 

Delivery times for Tony's personalized bars:
1 to 100 bars: 1 working day = ordered on working days before 12h, delivered tomorrow.
101 to 250 bars: 2 working days = Monday ordered before 12 noon, Wednesday in house
251 to 500 bars: 3 working days = Monday ordered before 12 noon, Thursday in house
501 and more: 5 working days

Delivery times for Tony's other (chocolate) products: max. 5 working days.

Would you like to sponsor me/my event?

We get a lot of sponsorship requests every day. We have drawn up some chocolate rules for this purpose. We only choose the requests that can bring us a little closer to our mission: 100% slave-free chocolate. This means that if we sponsor an event/action/person, this must relate to West Africa (Ghana/Ivory Coast), for the benefit of farmers in Ghana/Ivory Coast, or to help in the fight against modern slavery.

In addition, it is important for us not to actively sponsor children/teenagers, because we have a tasty but unhealthy product.

And what about a goodiebag?
In a goodiebag our bar get lost between all the other products and there is very little room for our story, so you won't see us in goodiebags.

Tony's heat-wave-shipment-plan (hot weather policy)

What a heat! But oh oh.. chocolate doesn't like hot weather at all. In order to guarantee the quality of our chocolate, we do not ship chocolate at this moment. The delivery times of our chocolate shop can therefore temporarily not be guaranteed.

As soon as the temperature throughout the country is below 27 degrees celsius, we will ship chocolate again. If you have ordered chocolate, we will keep you informed about your order. So keep a close eye on your e-mail!

Where can I find my invoice?

You can find and download your invoices in the order overview in your account. That's convenient, because then you won't even need us anymore :) 

Go to the correct order and click on 'details'. It contains all the details about your order, including your invoice. Please log in first, of course. You can do that here. We hope you can make chocolate out of it!

choco shop - general

Can I add a gift message or card to my order?

Unfortunately, at the moment that’s not possible. But you can design a personalized bar with your own message on it. How cool is that!? So what are you waiting for? Get clicking!

I have a complaint about my order. What should I do?

Ouch! That's unfortunate. Use our contact form to send us an email, or call the choco phone on +31 (0)20 20 512 00. We'll be happy to help you and find a solution!

Where can I find your terms and conditions?

You can find 'em here!

Where can I find and/or change my account details?

To access your profile page, please log in and click on the person icon in the top right of the screen.
On your profile page, you can change your personal details and see your orders, self-designed wrappers and saved addresses.

choco shop - order

Can I sell your chocolate abroad?

You certainly can! Not always directly through us, but with our partners. They will be happy to help you. Check here to see who you should be with!

United States:
Tony's Chocolonely: www.tonyschocolonely.com/us / mailus@tonyschocolonely.com / +1 (0)503 388 5990

United Kingdom:
Tony's Chocolonely: www.tonyschocolonely.com/uk / mailuk@tonyschocolonely.com 

Belgium
PAB Benelux: www.pabbenelux.com / pab@pabbenelux.com / +32 (0)15 28 14 00

Sweden / Finland / Denmark:
Arvid Norquist: sweden@tonyschocolonely.com / norway@tonyschocolonely.com / denmark@tonyschocolonely.com 

Finland:
Transmeri: finland@tonyschocolonely.com 

Other:
From Tol Export: export@tonyschocolonely.com

How do I create an account and/or how do I log in?

Hey, how nice that you want to create an account with us. That can mean two things; or you will become our Serious Friend or you will try our chocolate. We will be happy either way and, hopefully, you will be too. So that's awesome.
Click on the person icon in the top right of the screen. This will open a window that invites you to log in or create a new account. You can also just click on it, that's just as easy.

Want to order something from our choco shop? Or save your self-designed wrappers? Then be sure to log in first! Then we know for sure where to store your order and / or wrappers.

Advantages of ordering via our online choco shop? Get ready:
1. Immediate confirmation of your order. No more waiting for confirmation via e-mail.
2. Your own designs are saved in your repeat order account.
3. Status overview of your orders (with track & trace).
4. Overview of your orders in one place.
5. Download PDF invoices.

How do I create a business account?

We think it's awesome you wanna buy chocolate for your company. Who doesn't want to receive their very own personalized bar from their boss? Waaaay better than the standard bouquet or christmas gift basket!

You can create a business acccount on the 'corporate' page. You get some advantages:
1. immediate confirmation of your order, you won't have to wait on us to email you anymore!
2. You can save your designs and use them for repeat orders
3. You get a status overview of all your orders (including track & trace)
4. Overview of all your orders ever
5. Download your pdf invoices

Make sure to first log in with your (business) account before you place the order, so that you can order on account. High five!

I want to change or cancel my order. How do I do that?

.. woops, mistakes can happen of course! We're trying to fix it.

The fastest way to cancel is to call us on the choco phone: 020 205 1200. Keep your order number close (it starts with VW). You can also mail us: chocoshop@tonyschocolonely.com.

We'll contact you as soon as possible to let you know if we can modify your order or cancel it alltogether. Team Tony's is available monday to friday from 09:00 - 17:00, via the chocophone and the mailbox.

choco shop - payment

Where can I find my invoice?

You can find and download your invoices in the order overview in your account. That's convenient, because then you won't even need us anymore :) 

Go to the correct order and click on 'details'. It contains all the details about your order, including your invoice. Please log in first, of course. You can do that here. We hope you can make chocolate out of it!

I need your company details to registrate you at my office. Where can I find it?

All about Tony's Chocolonely BV. you can find here in Tony's terms and conditions

Tony’s Chocolonely Nederland B.V.
Polonceaukade 20
1014DA Amsterdam
Netherlands

Phone; +31 20 2051 200
Email: mailme@tonyschocolonely.com

VAT: NL854138079B01
KvK: 60962704

Rabobank Amstelveen
IBAN: NL44RABO0131759892
BIC: RABONL2U

FLO ID: 18566
SKAL: 027729

Woops! The wrong name is on my invoice. Now what?

Oh no, that can happen, of course. Unfortunately, we can't send out invoices every time, as we don't have a Tony fulltime for this. We hope you understand this! We will adjust it once for you, asking you to pay attention to this in the ordering process the next time you order. There you can enter your invoice name, address and PO number.

Have you created a consumer account, but are you placing a business order? That's not working smoothly! Isn't it an idea to convert your account to a business account? If you would like to, we would like to receive all the company details from you so that we can convert your account manually. You can mail this to chocoshop@tonyschocolonely.com

Why can't I pay on account anymore?

Oh dear, that's because you haven't paid after the 2nd reminder, and then your account is automatically blocked. You can still order, but then you have to pay immediately.

Can I order on account?

Only chocolate fans who have a business account (for a company) can order from on account. You can create a business account here

Do you already have an account yourself, but don't have a business account yet and do want to have one? Please send us an email - chocoshop@tonyschocolonely.com - with all your company details and we will make it happen for you!

choco shop - shipment

Tony's heat-wave-shipment-plan (hot weather policy)

What a heat! But oh oh.. chocolate doesn't like hot weather at all. In order to guarantee the quality of our chocolate, we do not ship chocolate at this moment. The delivery times of our chocolate shop can therefore temporarily not be guaranteed.

As soon as the temperature throughout the country is below 27 degrees celsius, we will ship chocolate again. If you have ordered chocolate, we will keep you informed about your order. So keep a close eye on your e-mail!

Where’s my order?

Yes, it can't get to you fast enough, we get it! Check our delivery times.

If you really can't wait a moment longer, send an email to orders@tonyschocolonely.com noting your order number, or call the choco phone on +31 (0)20 20 512 00. Your order number is on the email confirmation we sent you. You can also find it in the 'my orders' section of your account. Boom!

What do you charge for shipping?

- For orders up to €20: €2.50 plus VAT
- For orders between €20 and €250: €7.50 plus VAT
- Orders over €250 are sent free of charge

Please note! The VAT rate that applies to the shipping charge is the same as the VAT rate that applies to the products you select.
In other words, the VAT added to the shipping charge can vary because the VAT on chocolate is 6%, while the VAT on goodies is 21%.

What are your delivery times?

You'd rather have it today than tomorrow. Stands to reason! 

Chocolate and other things:
Ideally next day, but up to 5 working days.

Personalized bars:
Ordered before 12:00 a.m. on working days, delivered next day. 

Up to 200 bars: 2 to 3 working days.

200 - 500 bars: 5 working days. 

Over 500 bars: We let you know! 

Do you also ship abroad?

Our chocolate postman only delivers our bars within the Netherlands. Because we think it's important that you know exactly what's in our bars (and that's what it says on our bars in Dutch...) and that we can guarantee you that your bars will be on the mat in time.

But don't worry! Our bars are for sale in more and more places: at different airports, but also from the U S of A to Finland. Check here for the nearest shops or order in our online choco shop. Then we'll deliver it to your home!

United Kingdom: Tony's Choco Shop / Tony's Store Locator
United States: Tony's Choco Shop / Tony's Store Locator
Germany: Tony's Choco Shop / Tony's Store Locator
Belgium: Tony's Store Locator
Sweden: Tony's Store Locator
Norway: Tony's Store Locator
Denmark: Tony's Store Locator

Can I have items in my order delivered to different addresses?

Unfortunately, this is not possible. Our chocolate postman delivers bars and our other products to a maximum of 1 delivery address. So ehm, one order = one delivery address = one billing address. What we recommend is that you have your order delivered to you - in one order - and send it to the other addresses yourself!

personalised wrappers

What type of paper do you use for your wrappers?

For our 180 gr wrappers (that's all of our large and personalized bars) we use 100 g Cocoon Offset paper.

It's 100% recycled, uncoated offset paper with excellent whiteness (CIE 150). It's also FSC® Recycled and EU Ecolabel certified.

Do you have an example drawing and artwork specifications for me?

Of course we do! Download (and upload) your working drawing and rules with artwork specifications here.

I want to upload a working drawing, how do I do that?

This can be done via the upload page of the personalized wrapper creator. You can find it here.
Drag your file to the square box on the upload page.. and watch the preview in 3D. Happy? Choose the flavours you want and: ready to order!

I have a complaint about my personalized bar. Now what.. ?

Oops, that's annoying! Please send an email to mijntony@tonyschocolonely.com, or call our chocolate (020 20 512 00). We are happy to help you and find a solution!

I want to order 4000 or more personalized bars, how do I do that?

For larger orders, the ordering process igoes through a Tony from Tony's Chocolonely. Send an email to mijntony@tonyschocolonely.com and we will be happy to help you in person! 

I want to (re)sell personalized bars, is that allowed?

Personalized bars are meant to be a gift, it's not allowed to resell them. It's much more fun to give 'em away, right?

Heeelp! My personalized bar is missing in the delivery. What to do?

That can be right! Our personalized bars are shipped from a different location than our regular chocolate bars, so they usually don't fall on the doormat at the same time. Of course, your personalized chocolate bar still needs to get its unique jacket on! We expect you to receive the personalized bar quickly, if not please let us know by sending an email to mijntony@tonyschocolonely.com 

Delivery times for Tony's personalized bars:
1 to 100 bars: 1 working day = ordered on working days before 12h, delivered tomorrow.
101 to 250 bars: 2 working days = Monday ordered before 12 noon, Wednesday in house
251 to 500 bars: 3 working days = Monday ordered before 12 noon, Thursday in house
501 and more: 5 working days

Delivery times for Tony's other (chocolate) products: max. 5 working days.

Can I find my designed wrapper somewhere?

Yeah, for sure! You can save your design yourself via the wrapper creator. Make sure you are logged in first, otherwise we don't know where to store your spiffy wrapper! 

You can find your design on your profile page, under the heading 'My wrappers'.

Why did my self-made wrappers disappear?

We got some very good news: we have a new wrapper creator with an improved cap shape. This means that the new designs that you can make in our wrapper creator will look even tighter. But this also means that the old designs will no longer work in the creator.

Wrappers that you have made in the current new wrapper creator can be found under 'my saved wrappers' in the creator.

general

Why can't I find all the bars at the supermarket?

That's a good question! We have divided our bars, so you have to do more for one bar than for the other. Read more about it below:

Classics
The Classics in our family a.k.a. Tony's Rainbow. With our newest offspring milk cinnamon biscuit our Classic rainforest now consists of 12 flavors. And that makes it complete! You can recognize them by their bright, colorful jackets in one color. You can find our Classics at supermarkets and non-supermarkets.

Exclusives
Our Exclusives have all been a Limited Edition in the past. Yes really. Here's the thing: the winner of the three Limiteds always comes back in a new jacket as Exclusive after a few months! We called them into life to keep surprising our chocolate fans ('crazy about chocolate' as we are) and to offer our customers an exclusive assortment from the very beginning. That's why our Exclusives - the name says it all - are exclusively available from the non-supermarket stores that Tony's sells: Marqt, de Bijenkorf, Jamin, Wereldwinkels, WAAR!, gift and delicacy shops, among others. You'll also find them in Tony's Home Store (Pazzanistraat 1), Tony's Super Store (Oudebrugsteeg 15) and in Tony's online choco shop.

Limited Editions 
Every autumn (just say first week of September) we traditionally come with three Limited Editions in three different flavours: the crazier, the better! Our Limiteds are produced in a limited edition, so the word "out" literally runs out. You can recognize them by the set of three. In December, our chocolate fans will be able to vote for your favo taste through our online channels. And the winner? You'll see them in the Exclusives range in the following spring.
The Limiteds are exclusively available from the non-supermarket stores that Tony's sells: Marqt, de Bijenkorf, Jamin, Wereldwinkels, WAAR!, gift and delicacy shops. You can also find them in Tony's Home Store (Pazzanistraat 1), Tony's Super Store (Oudebrugsteeg 15) and in Tony's online choco shop.

How many different chocolates do you have?

Fasten your seatbelts, because here comes Tony's chocolate family!

Classics
The classics in our family a.k.a. Tony's Rainbow. With our newest offspring of milk cinnamon biscuit, our Classics rainbow now consists of 12 flavours. And that makes it complete. You can recognize them by their bright, colorful jackets in one color. You can find our Classics at most supermarkets in the Netherlands.

Exclusives
Our Exclusives have all been a Limited Edition in the past. Yes, really. The thing is: the winner of the three Limiteds always comes back after a few months in a new jacket as Exclusive! We now have five and counting... You can recognize them by the striped Tony's logo. You can find our Exclusives exclusively at Worldshops, WHERE, de Bijenkorf, Marqt, Jamin, Tony's Store and webshop and at smaller gift and delicatessen shops.

Limited Editions
Every autumn we traditionally present three Limited Editions in three flavours: the crazier, the better! Our Limiteds are produced in a limited edition, so the word "on" literally runs out. You can recognize them by the set of three. In December you, our chocolate fans, will be able to vote for your favo taste through our online channels. And, uh, the winner? You'll probably see them in the Exclusives range in the following spring. In 2016, white carrot won walnut. And in September 2017 the new Limiteds are coming up again! You can find our Limited Editions exclusively at World Shops, WHERE, de Bijenkorf, Marqt, Jamin, Tony's Store and webshop and at smaller gift and delicatessen shops.

Relay bar
Here it comes: that's the next relay bar. Every six months, the relay bar takes over the relay baton from the previous bar. And don't forget to pass it on, because yes... it's a relay bar. Runnn to the shop, um, actually only to the Albert Heijn! Because this is one of those...

Saint Nicholas (Sinterklaas)
Saint Nicholas is our favorite holiday. Oh come and have a look, what's in your shoe! A real Tony's syllable, by that dear Saint. A letter that can break you out of chocolate, that's what the Saint has been looking at.

Christmas
Christmas tree in your bar! For in, or under your Christmas tree. With extra chocolate around it, so you can break it out and hang it in your tree. We can't guarantee that it will hang for long, because the milk chocolate with mulled wine is so delicious that you might want to eat it right away. All I want for Christmas is yoo-hoo!

Easter
Our chocolate always looks its Easter best, but our nice big Easter eggs are all you need to eat! Packed in a handy egg carton, so you can easily hide them, hang them in the Easter roof or just put them all in your mouth at once.

Little ones
Just as good as their big brothers, but for the road.  Because for this little one you always have a place left in your bag, your pocket or... in your mouth. Also great for coffee, under a movie or for snacking during long train rides. 

Tiny Tony's
Our Tiny's go very well together with coffee, tea, soda... uh, yeah, with everything actually.

Chocolate milk
Chocolate milk with no taste. No more than milk with the most delicious chocolate you might think. Well, that's about right! Not for sale in our webshop, but in the supermarket.

I want to to a (graduation) project about Tony's. How do I do this?

So cool that you want to dive into Tony's and do your project about our company! Although we are always open to anyone who wants to have a look in the kitchen at Tony's, at the moment we don't have the capacity to talk to everyone in person or to have a cup of coffee with them. As much as we would like to, but the number of requests we receive every day is too high.  

We hope that you can get enough information from our annual FAIR report, so that you don't even have to speak to a Tony anymore and you can still keep your project about Tony's Chocolonely! You can also watch all the videos on YouTube and find out more about the origins of Tony's Chocolonely. You can also watch our film TONY, from chocolate criminal to world improver via Itunes. 

If you still have questions, we have Tony's walk-in hour for that. Pay close attention to the chocolate rules: to do this, you need to have a look at the above!

I want to work/do an internship at Tony's! When can I start?

It's nice that you thinki about working with us or doing an internship.  

First check our vacancy page to see if we have a suitable vacancy for you! You can do that here. If so, fill in the form and who knows we might see you at our lunch table..?

If there is no suitable vacancy for you at the moment, we would advise you to click on the option 'open application' and fill in the form. Although we are always open to anyone who wants to have a look in the kitchen at Tony's, at the moment we don't have the capacity to talk to everyone in person or to have a cup of coffee with them. No matter how much we would like to, but the number of requests we receive every day is too high. Do you want to come and have a peek? Then stop by Tony's Talk

Is a vegan bar planned to launch?

Vegan milk chocolate is not on our schedule, so we are of course happy to tell you why. Our focus is on 100% slave-free chocolate and we work hard every day to achieve that (not just our chocolate, but all chocolate worldwide in the industry). To this end, we want to inspire mainstream chocolate makers to have a transparant value chain and produce slave-free cocoa as well. With our focus on cocoa and our mission, a vegan quality mark is not on the agenda for us. 

Why is red milk chocolate and blue dark chocolate?

In 2005 our first milk chocolate bar rolls off the production line. We choose to wrap it in a red wrapper, because we think this fits best with our alarming message. It didn't take long for people to ask about a dark chocolate bar, so we put it in a contrasting wrapper: blue. Fast forward to today and you'll see our chocolate family has grown enormously. We've got:
- 12 Classic bars
- 4 Exclusive bars
- 3 limited editions every year
- Seasonal bars like our extra big easter eggs, the easter bar, the whole alphabet in chocolate letters for Saint Nicolas in multiple flavours and the Christmas bar.

How many can you name from all our bars? Check your answers here in the chocolate shop!

Why is your chocolate Fairtrade?

When Tony's began, Max Havelaar (that's Fairtrade Netherlands) was the only organization seeking to promote fair trade and better living conditions for cocoa farmers. To qualify for Fairtrade certification, production conditions must meet certain minimum social and environmental standards. Also, as a certification system, Fairtrade is most closely aligned with our mission, because it guarantees a minimum price and works with cooperatives. Having said this, as far as we're concerned, certification is simply a starting point: the first step on the way to a fair supply chain. We believe it's possible to do more. That's why we developed our 5 Principles of Cooperation.

What about all the other certification systems?

There are all kinds of labels on chocolate packaging. This is because there are several certification systems that operate under different names. There’s Fairtrade, UTZ Certified and Rainforest Alliance. All three work in more or less the same way. None of them allow illegal child labor and all insist on farming practices that respect the environment. They differ mainly in terms of their vision and history. Fairtrade believes that farmers are stronger when they join forces. So Fairtrade farmers must be united in a cooperative, which receives a fixed premium in addition to the farm gate price, because Fairtrade guarantees a good price. Rainforest Alliance works with independent farmers and places more emphasis on conservation of the environment. UTZ also works with independent farmers and focuses more specifically on the professionalization of the farmers and increasing productivity. Yet despite these different approaches, the certification requirements are very similar. All three systems address social factors (including child and forced labor) and economic and environmental development. As far as we're concerned, certification is simply a starting point. We believe it's necessary to do far more to create a fair supply chain. That's why we developed our 5 Principles of Cooperation.

Do you also consider the environment?

Of course! We expect farmers to treat the environment with respect. And we actively encourage the farmers who supply our beans to implement more environmentally friendly production methods. The cooperatives we work with receive training. This helps minimize the use of pesticides and ensures appropriate and economical use of chemical fertilizer. Deforestation is strictly prohibited. Climate change is an increasingly important issue for Tony's, particularly since cocoa farmers are directly affected. Drought and extreme heat increase the likelihood of failed harvests and affect the quality of cocoa beans. Yet this is a trend that is expected to increase. At the moment, we offset our emissions through Justdiggit. We'll also be taking steps to reduce our emissions over the next few years. Ultimately, we want to ensure that whenever someone eats a bar of Tony's they're making a positive contribution to the environment.

In 2012, we also changed the wrappers on our bars. We now use uncoated, recycled FSC-certified paper. What?! Believe us, it's better for the environment. It means the wrappers on our bars are not coated with porcelain or kaolin. The paper is made from a mixture of recycled and FSC-certified paper. So, in a past life, the wrapper on your bar might have been the label on a jar of peanut butter or box of sprinkles! FSC stands for Forest Stewardship Council. Sounds impressive, doesn't it? And it is. It means the paper originates from sustainably managed forests. The foil we use contains as much recycled material as possible and we've also made it as thin as possible.

Do you have a Tony's presentation guide?

So cool you want to do a Tony's Talk at school! We're honored. Of course we'll help you. Check out our chocolate guide here. You can also check out our latest FAIR report, there's a lot of information in there. Check it out here. You'll let us know how it went right?

Why are your bars unequally divided?

To us it doesn't make sense for chocolate bars to be divided into chunks of equal sizes when there is so much inequality in the chocolate industry! The unevenly sized chunks of our 180g bars are a palatable way of reminding our choco friends that the profits in the chocolate industry are unfairly divided.

And in case you haven't noticed, the bottom of our bars represents the Equator. The chunks above are the Gulf of Guinea. From left to right you have Ivory Coast, Ghana, Togo and Benin (terribly politically incorrect, we know, but we had to combine them to create enough space for a hazelnut), Nigeria and part of Cameroon.

history

How did it all start?

Eleven years ago while investigating slavery in the cocoa supply chain for 'Keuringsdienst van Waarde' (a Dutch television program that features critical investigative journalism), journalist Teun van de Keuken is shocked to discover that much of the chocolate sold in supermarkets is made by people working as slaves. And this often includes children. He finds this totally unacceptable. When he tries to discuss the situation with chocolate makers, many decline. So he decides to do something about it. The first Fairtrade Tony's Chocolonely bars roll off the production line in November 2005. In 2006 Teun registers his company with the Chamber of Commerce and Tony's Chocolonely embarks on its mission to eradicate slavery from the chocolate industry.

play!

Who’s that Tony?

Tony's is named after journalist Teun van de Keuken. From 2002 to 2007 he investigated slavery in the chocolate industry for 'Keuringsdienst van Waarde' (a Dutch television program that features critical investigative journalism). He discovered that cocoa farmers in West Africa, and their children, were actually working as slaves. He tried to discuss this with several chocolate companies. When they declined, Teun decided to make his own slave free chocolate bars. He, Teun ('Tony' in Enlgish), felt very lonely in his battle against slavery in the chocolate industry, so he called the chocolate bar 'Tony's Chocolonely'.

Why did you change ‘on our way to 100% slave free’ to ‘together..’?

Our vision is a 100% slave free chocolate industry. Not just our chocolate, but all chocolate worldwide. We've been on the way to slave free chocolate for 11 years. We've been supported, encouraged, challenged, and consumed. One of the main things we've learnt along the way is how difficult it is to change an industry. After 11 years we weren't there yet, and even now after 14 year, slave free chocolate is far from the norm in the industry. We can't do it alone. So at that point we're also emphasizing the need to mobilize an army of friends who want to join us. We're actively seeking partners who apply our model through www.tonysopenchain.com. We can make slave-free chocolate by ourselves, but together we'll make all chocolate 100% slave free. That's why in 2015, we adjusted our yellow slave-free button from 'on our way to ..' to 'together we'll make chocolate 100% slave free'. We hereby emphasize our mission and encourage others to participate in changing the industry. Together. Everyone has a responsibility to take, check here what you can do!

ingredients

Do you have a vegan bar?

The 70% dark chocolate bar, dark almond sea salt and dark pecan coconut are basically vegan, but there is a minimal chance that milk or protein traces are in the bars. Our milk and dark bars are made in the same place, where after the production of milk bars a "transition batch" is running first to remove any remaining chocolate from the line before the dark bars are made (and vice versa). In this way, some traces may remain on the factory line. As a result, we can't 100% guarantee that it's not in it, and strict vegans would like to have that guarantee. However, if this is not a problem for you, then we say: enjoy your bar!

Do your bars contain lactose?

All our white and milk chocolates contain milk products. The 70% pure chocolate bar is basically vegan (i.e. lactose free), but there is a minimal chance that there is milk or protein in the bar. Our milk bars and vegan dark bars are made in the same place, where after the production of milk bars a "transition batch" is first turned to remove any remaining chocolate before dark bars are made (and vice versa). In this way, some traces may remain on the factory line. As a result, we cannot 100% guarantee that there is nothing in it. On the back of the wrapper we also mention that it may contain traces of milk (this includes lactose).  

Where does your cocoa come from?

In 2012 we started buying our cocoa mass directly from cocoa farmers in West Africa. We're now working with 6 cocoa cooperatives: 2 in Ghana (ABOCFA and Suhum Union) and 4 in Ivory Coast (Kapatchiva, ECAM, ECOJAD and SOCOOPACDI). All of these cooperatives benefit from our 5 Principles of CooperationOur long-term relationship with these cooperatives means that we know them well and can assist them with their (financial) management. The farmers know they can sell us their cocoa for a good price for the foreseeable future, so they can invest in their farms and maximize their crop. And you know that our bars will always taste as good

Is your chocolate also organic?

We buy some of our beans from ABOCFA in Ghana, which is the first certified organic cooperative in West Africa. But we know that organic farming doesn't necessarily deliver a better income for farmers in West Africa. Organic farming is a skill. To be good at it, farmers have to be professional. They have to have a great deal of knowledge and they also have to be able to invest in their farms. This is far from the reality for most cocoa farmers. We support several organic initiatives, such as ABOCFA, but unfortunately it seems that organic farming does not guarantee a positive social impact. So for the moment we're not seeking to make our entire supply chain organic. That's why it doesn't say 'organic' on our wrappers. For us, social impact comes first. At the same time, we do what we can to protect the environment.

Do you have a sugar-free bar or one with a sugar substitute?

At the moment, we don't have any plans to produce a sugar-free Tony's bar or to produce one with a sugar substitute. Our mission is 100% slave free chocolate. To achieve this, we have to make the most amazing ethically produced chocolate, so we can help cocoa farmers create a better future for themselves and inspire other chocolate makers to follow our example. In other words, we want to change the mainstream chocolate industry. Sugar-free bars are still too much of a niche product. Producing one won't help the cocoa farmers. But this may not always be the case. We do our best to always be one step ahead.

Why is your chocolate milk not biological anymore?

The price of biological milk and sugar rose so enormously that we had to raise our prices.The result was that people stopped buying it. That meant we could buy less cocoa, sugar and milk from farmers. Which is not what we want. So, we decided to keep buying the same biological cocoa for the same price, but without the certification. Saves money you know. For the other ingredients we found alternatives that make just as much impact. Vera, our sugarbabe, researched sugar and found out what is actually 'sustainable'. In the end we chose to get our sugar Fairtrade and traceable in Mauiritus. Milk now comes from a group of German farmers via the 'Faire Milch'concept.

collaborations

Would you like to partner/collaborate with me (for promotions)?

How nice of you to think of Tony's for this! We get a lot of requests for sponsorship and requests for competitions/promotions every day, so we can't work together with everyone, no matter how much we want to do that. That's why we choose the requests that can bring us a little closer to our mission: 100% slave-free chocolate. We think it's important that attention is paid to our story, so that the cocoa farmers get what they're entitled to.

If your request does contribute to our mission, feel free to send us an email!

Can I have a bar to test it on my social media channel?

It's so good to hear you want to put your teeth into our new, jaw-dropping bar. We get a lot of sponsorship requests every day, so we choose the requests that can bring us a bit closer to our mission: 100% slave free chocolate. We think it's important that there's attention for our story as well as our surprising flavours. 

You are of course very welcome in one of our Tony's Stores. There you can come and taste all the flavours, including our very latest ones! We DO want to hear ofcourse which one is your fave..! 

Would you like to sponsor me/my event?

We get a lot of sponsorship requests every day. We have drawn up some chocolate rules for this purpose. We only choose the requests that can bring us a little closer to our mission: 100% slave-free chocolate. This means that if we sponsor an event/action/person, this must relate to West Africa (Ghana/Ivory Coast), for the benefit of farmers in Ghana/Ivory Coast, or to help in the fight against modern slavery.

In addition, it is important for us not to actively sponsor children/teenagers, because we have a tasty but unhealthy product.

And what about a goodiebag?
In a goodiebag our bar get lost between all the other products and there is very little room for our story, so you won't see us in goodiebags.
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